At MyCraftora, we take pride in delivering high-quality, handcrafted art and craft products. Since our items are specially made, we do not offer refunds or accept returns unless the product arrives damaged or broken due to transit.
Eligibility for Return
A product is eligible for return only in the case of physical damage or breakage during delivery.
Steps to Request a Return
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Inspect the Product Immediately
Upon receiving your order, kindly inspect the product thoroughly. -
Notify Us Within 24 Hours
If the product is damaged, email us at info@mycraftora.com within 24 hours of delivery. -
Provide Proof of Damage
Share clear images or a video of the damaged item, including the packaging, to help us process your request quickly.
Return Process
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Once your claim is approved, we will arrange a pickup or provide guidance on how to return the item.
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A replacement will be sent for the damaged item at no additional cost.
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If a replacement is not possible, we will offer either:
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Store credit, or
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A full refund, based on your preference.
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Non-Returnable Situations
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Returns will not be accepted for reasons such as:
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“Change of mind”
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“Not as expected”
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Claims made after the 24-hour window will not be eligible for return or replacement.
We appreciate your understanding as we continue to support skilled artisans and deliver the beauty of Indian craftsmanship to your doorstep.
For any questions or concerns, please reach out to us at info@mycraftora.com.
Thank you for choosing MyCraftora – The Craft of India!